The customer who simply forgot to come back.
Every practice has them: people who came back faithfully until the one time they didn’t rebook. No argument, no competitor — they forgot, and nobody reminded them.
Recall reminders bring that group back. Voxori looks at who is past their interval and has no new appointment booked, and sends one SMS. No list to print off, no afternoon on the phone.
Module on top of Voxori Base · included in Voxori Complete · max 1 SMS per customer per month
The interval does the work
You set one number: after how many months someone is due again. Six months for the half-yearly check-up, roughly three for dental hygiene, a year for a periodic inspection — it follows your trade, not a standard.
Voxori then looks at two things at once: has that interval passed, and is there no new appointment. Only when both are true does a message go out. Someone who rebooked last week hears nothing.
If the customer responds by calling, Voxori simply takes that call and books the appointment there and then. The circle closes without anyone in between.
Recall reminders, concretely.
Your interval, not ours
You set the number of months yourself. A dental check-up runs on a different rhythm than hygiene, and a service interval on another again — that number is yours.
Only whoever genuinely has nothing booked
If a new appointment is already in the calendar, no message goes out. Nobody gets a reminder for something they sorted last week.
One SMS, not a sequence
At most one message per customer per month. No second reminder, no third — a reminder that nags works against you.
The do-not-call list always applies
Anyone who has asked to be left alone is on the do-not-call list and falls outside every recall reminder. That isn’t a setting, that’s the rule.
The reply comes in at Voxori
If the customer rings back, Voxori answers and books straight away. In the evening too, and while you’re busy with someone else.
Built for recurring care
Dentists, dental hygiene, physiotherapy, vets, opticians — anywhere people come back on a fixed rhythm, this is the engine under your calendar.
What a recall reminder isn’t
A recall reminder sits close to marketing. That is why we keep the edge sharp:
It isn’t a newsletter and it isn’t an offer. One fact: you are due for a new appointment. No promotion, no discount, no “only three slots left”.
It doesn’t go to your whole database. Only whoever is past their interval and has nothing booked gets a message. The rest notice nothing.
It isn’t a calling round. Voxori sends an SMS. If you want someone actually rung back, that is the Proactive callback module — it stands on its own, and it is still in pilot.
What does it cost?
Recall reminders is a separate module on top of Voxori Base (€79/mo) at +€24/mo, and it is included in Voxori Complete (€319/mo). You never pay more than the Voxori Complete price: stack modules beyond that amount and you get Voxori Complete. €0 setup, cancel monthly, prices exclude VAT.
Questions about Recall reminders.
Which industries is this meant for?
For anyone working on a fixed rhythm: dentists and dental hygiene, physiotherapy, vets, opticians — and just as well a garage with a service interval. You set the interval yourself, so your trade decides the number.
Does someone get several messages if they don’t respond?
No. At most one SMS per customer per month, and no automatic second one follows it. A reminder that keeps pushing costs you goodwill.
What if a customer no longer wants to be contacted?
Then they go on the do-not-call list and fall outside every recall reminder. That list applies across the platform and can’t be switched off per module.
What happens when the customer calls back?
Voxori answers, looks in your calendar and books the appointment there and then — with an SMS confirmation. Nobody needs to sit in between.
Which plan includes this?
Recall reminders is a module on top of Voxori Base and is included in Voxori Complete by default. We set the interval together with you during guided onboarding.
See also Waitlist & auto-fill, Reviews & reputation or Voxori for dentists. Question not answered? Check the full FAQ or ask us directly.